Because our products are made-to-order, return eligibility depends on whether the item is personalized/customized.
Standard (Non-Personalized) Made-to-Order Items
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Returns accepted within 30 days of delivery for non-personalized items.
- Items must be unused and returned in original condition.
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Return shipping costs: customer is responsible for return shipping unless the item is damaged/defective.
Custom / Personalized Items (Final Sale)
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All personalized items and custom designs are final sale and are not eligible for returns or exchanges once production has started.
- Please double-check spelling, dates, sizes, and customization details before placing your order.
Damaged or Defective Items
If your order arrives damaged or defective, we’ll make it right.
- Contact us within 48 hours of delivery
- Include your order number and photos of the product + packaging/box + shipping label
- If confirmed damaged/defective, we will provide a resolution (replacement/remake/refund as appropriate).
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We cover costs related to damaged/defective resolutions (replacement shipment and any required return shipping, if applicable).
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It’s always a good sign with Rusty Rooster Metal.
